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 Frequently Asked Questions 

1. Are your gemstone beads natural?

Most of our gemstone beads are made from natural stones. Some products may be dyed, treated, or man-made. We clearly describe the material and characteristics of each product in its listing so you can shop with confidence.

2. Are all gemstone beads exactly the same?

No. Natural gemstones may vary in color, shape, size, and pattern. These natural variations make each strand unique. Product photos are for reference, and slight differences are normal.

3. What size are your gemstone chip beads?

Our gemstone chip beads come in different sizes depending on the stone and product. Please refer to the individual product description for specific size information.

4. Can I use these beads for jewelry making?

Absolutely! Our gemstone beads are suitable for DIY jewelry making, bracelets, necklaces, earrings, crafts, and other creative projects.

5. Do you offer wholesale or bulk orders?

Yes! We welcome wholesale and bulk purchase inquiries. Please contact us with the products and quantities you are interested in, and our team will be happy to assist you.

6. How long does order processing take?

Orders typically require 1–3 business days to process before shipment. Processing times may vary during busy periods or holidays.

7. How much does shipping cost?

Standard shipping is free on orders over $100. Orders below $100 are subject to a $20 standard shipping fee. Shipping costs and available options will be displayed at checkout.

8. What is your return policy?

We accept return requests within 30 days of delivery. Items must be unused and in their original condition to qualify for a standard return.

Customers are responsible for return shipping costs for standard returns. Refunds for approved returns are issued through the original PayPal payment transaction after we receive and inspect the returned items.

Please contact us with your order number before sending any items back. For more details, please refer to our Return & Refund Policy.

9. What should I do if my order arrives damaged or incorrect?

If your order arrives damaged, please contact us with your order number and clear photos of the damaged items. We will discuss a suitable solution with you, which may include compensation for the value of the damaged items or replacement items.

If you receive an incorrect item, Moonlight Stone will cover the return shipping costs after confirming the issue. Please contact us before sending the item back.